Changes are occurring in pharmacy as well as health care in general that may change the workflow of the traditional pharmacy. These changes include a shortage of primary care providers, increased clinical pharmacy services, decreased reimbursement for prescription fills, and new types of pharmacy competitors. One method to adapt to these changes is by implementing the appointment-based model.

At the end of this module pharmacist will be able to:

• Discuss examples of changes in healthcare that are challenging the current community pharmacy model
• List the core components of the appointment-based model in community pharmacy
• Describe the benefits of the appointment-based model for patients and pharmacies
• Describe how to implement the appointment-based model
• Distinguish patient characteristics that would benefit most from the appointment-based model
• Brainstorm ways in which to allocate time to implementing the appointment-based model
• List ways in which the appointment-based model can raise revenue